Overview: The project is about Amazon EKS, a managed service for running containerized applications. These applications require enhanced observability to collect and analyse telemetry to enable teams to quickly troubleshoot and resolve issues.


Challenge: Monitoring this infrastructure was very complex due to difficult onboarding, confusing navigation and resource naming, scattered metrics and more, contributing to longer mean time to detection and resolution of issues.

Goal: Create a fully managed monitoring service that works out-of-the-box with one click onboarding, provides visibility and simplifies monitoring, isolating, and diagnosing issues, effectively reducing the time to detection and resolution.


My role and responsibilities: I was the design owner responsible for the full end-to-end strategy and design. I did an extensive research and worked with key stakeholders to align the product vision with GMs/VPs for the current launch and future roadmap.


✅ Product completed
Full public launch at Amazon re:Invent. It is operational and used by hundreds of thousands of users today.

Approach and what I did

Approach: Design thinking.

- More activities and details for each activity available in my full portfolio.-

Solution and key decisions

Solution: Created a unified, out-of-the-box observability experience that simplifies container monitoring and helps customers quickly focus on what matters most.


Key decisions:
1. Introduced a honeycomb resource view to help customers identify issues faster and more accurately.2. Added application correlation insights so customers can quickly understand which services are impacted by infrastructure issues.3. Included a kube-state summary widget to give customers an at-a-glance view of workload health and status.4. Added resource and alarm lists to support customers who prefer a familiar, operationally efficient monitoring experience.Simplified navigation between resource pages with a clear top-to-bottom structure, reducing friction and improving usability.

Outcomes and impact

4,500+ new customers
Within 6 months of launching at re:Invent 2023.

440% revenue increase
Huge win for revenue in the first two years.

65% external accounts
65% of the total registration were new external acc.

Most profitable
Product was recognised as the most profitable observability product that year.

Context: This project is about developing a single, secure platform that consolidates siloed cancer patient research data, utilizing interactive dashboards and patient journeys to provide oncologists, clinicians, and pharma researchers with rich datasets necessary for optimizing cancer treatments.


Challenge: The primary challenge was siloed patient data, which prevented oncologists from gaining a unified, longitudinal view of the cancer journey. I needed to build a new platform to enable oncologists and pharma users to easily gain valuable insights and optimize cancer treatments.


Goal: Launch an innovative, intuitive data visualization platform using existing datasets for revenue generation, and develop an interactive web portal to acquire new consortium fellows for data enrichment.


My role and responsibilities: Leveraging Design Thinking, I owned and led the strategy and design of the new analytics platform, successfully unifying siloed patient records into interactive patient journeys. I drove discovery activities and solution design. HIPAA Certified.


✅ Product completed
Fully launched and live. Public access is not available due to the sensitive nature of the project.

Approach and what I did

Approach: Design thinking.

- More activities and details for each activity available in my full portfolio.-

Solution and key decisions

Solution: The key customer insight leading to this solution was the overwhelming need for simplicity and clarity. My deep analysis of user interview data confirmed that these attributes were the most critical priority for the oncologists as they are my primary focus persona.


Key decisions:
1. To securely onboard more consortium fellows and support richer patient data, I built an advanced scalable user management and privilege system.2. I designed a clear, distraction-free interface that helped oncologists focus on critical data before moving into advanced features.3.To keep complex data intuitive and clinically valuable, I optimized the interactive dashboards for speed and usability, adding one-click saving and easy cancer-type switching.

Outcomes and impact

2X Patient journeys
Expanded from 50K to 100K recorded journeys.

+1 Consortium Fellow
Successfully onboarded a new industry partner—a major win for the platform and organisation.

Patient Database Growth
The new fellow contributed a significant infusion of patient data.

Collaboration continued
My collaboration with the client continued on a brand new analytics product.